This Privacy Policy describes how Karpa Health LLC ("Karpa," "we," "us," "our") collects, uses, and protects information you provide when using withkarpa.com and our membership services ("Services"). By using the Services, you agree to the practices described here.
For our full HIPAA Notice of Privacy Practices, which covers how we handle your Protected Health Information (PHI), see our HIPAA Notice.
Karpa Health LLC Tampa, FL 33603 Email: hello@karpahealth.com Phone: (813) 590-4462
Information you provide:
Information collected automatically:
We use your information to:
Because Karpa facilitates telehealth services involving Protected Health Information (PHI), we operate in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Your health information is:
For your full rights as a patient — including the right to access, amend, or restrict use of your PHI — see our HIPAA Notice of Privacy Practices.
We share your information with the following third parties who assist in operating our services:
| Provider | Purpose | Data Shared | |---|---|---| | Stripe | Payment processing | Name, email, billing address, payment method | | GoHighLevel (GHL) | CRM, SMS/email communications (contact info only — no PHI transmitted) | Name, email, phone | | Compounding Pharmacies | Medication fulfillment | Name, address, prescription details |
All third parties with access to PHI are bound by BAAs or equivalent data protection agreements. We do not sell your personal information to any third party.
By providing your phone number and checking the SMS consent box during enrollment, you consent to receive text messages from Karpa Health related to your account, appointments, health updates, and membership.
To opt out of SMS: Reply STOP to any message. Standard message and data rates may apply.
To opt out of marketing emails: Click "Unsubscribe" in any marketing email. Transactional messages (billing, appointment confirmations) may still be sent as necessary to manage your account.
We use cookies and similar technologies to:
You can disable cookies in your browser settings, though some features may not function properly.
You have the right to:
To exercise any of these rights, contact us at hello@karpahealth.com. We will respond within 30 days.
We implement administrative, physical, and technical safeguards to protect your information, including:
No system is 100% secure. If you believe your account has been compromised, contact us immediately at hello@karpahealth.com.
We retain personal information for as long as your account is active and for a minimum of seven (7) years after your last interaction with our Services, as required by applicable healthcare recordkeeping laws. Payment records are retained as required by applicable financial regulations.
Our Services are not directed at anyone under the age of 18. We do not knowingly collect personal information from minors. If we learn that a minor has submitted information, we will delete it promptly.
In the event of a security breach involving your personal information or PHI, we will notify affected individuals without unreasonable delay and in accordance with applicable federal and state breach notification laws, including HIPAA's Breach Notification Rule.
This Privacy Policy is governed by the laws of the State of Florida. Any dispute arising out of or relating to this policy shall be resolved by binding arbitration in Tampa, Florida under the American Arbitration Association's Consumer Arbitration Rules. You waive your right to participate in class action litigation.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date below. If changes are material, we will notify you by email. Continued use of the Services after changes take effect constitutes your acceptance of the revised policy.
Karpa Health LLC Tampa, FL 33603 Email: hello@karpahealth.com Phone: (813) 590-4462
*Last updated: June 2026*