This Subscription Cancellation & Refund Policy applies to all memberships and services purchased through Karpa Health LLC ("Karpa," "we," "us"). We want to be transparent about how billing works and what options are available to you.
For questions, contact us at hello@karpahealth.com or (813) 590-4462.
You may cancel your Karpa membership at any time. To cancel:
Cancellations are processed within 1 business day of receipt. Upon cancellation, you retain access to your membership benefits through the end of your current billing period. Membership fees are non-refundable once a billing cycle has begun, except as described below.
If you cancel or request a refund before your intake form has been reviewed by a Provider (i.e., before clinical evaluation begins), you are eligible for a full refund of any membership or intake fee paid.
Once a licensed Provider has reviewed your intake and begun your clinical evaluation, the consultation fee is non-refundable. This is because a Provider's time and clinical judgment have been applied to your case.
If you are not ultimately prescribed a treatment:
If you are prescribed treatment but wish to cancel before shipping:
If you cancel a treatment order after prescription issuance but before the order has shipped, we will issue a full refund for the product cost. The clinical consultation fee remains non-refundable.
To request a pre-shipment cancellation, contact us immediately at hello@karpahealth.com. We cannot guarantee cancellation once an order has been transmitted to the pharmacy.
If a licensed Provider reviews your intake and determines that you are not a candidate for the requested treatment, you will receive a full refund of any product or membership fees paid, excluding the clinical consultation fee if one was charged separately.
All medications dispensed through Karpa are compounded preparations custom-made by licensed 503A compounding pharmacies. Because compounded medications are prepared specifically for individual patients, they cannot be returned, resold, or reused once shipped, in accordance with federal pharmacy regulations and state pharmacy board requirements.
All sales of dispensed compounded medications are final. No refunds will be issued for compounded medications after they have shipped, except in the case of a pharmacy error or damaged/incorrect delivery (see Section 8).
If you believe you were charged in error, contact us within 30 days of the charge at hello@karpahealth.com. We will review your account and, if an error occurred, issue a correction or refund within 5–7 business days.
We ask that you contact us directly before initiating a chargeback. Unauthorized chargebacks for legitimately rendered services may result in membership suspension.
Damaged or incorrect orders: If your order arrives damaged or contains the wrong medication or dosage, contact us at hello@karpahealth.com within 7 days of delivery. Include photos of the packaging and product. We will coordinate a replacement at no cost.
Lost in transit: If tracking confirms your order was lost in transit and not delivered, contact us within 14 days of the expected delivery date. We will reship your order at no additional charge.
Karpa is not responsible for orders marked delivered to the correct address that are reported missing more than 7 days after the delivery confirmation date.
Approved refunds are processed within 5–10 business days and credited to the original payment method. Depending on your bank or card issuer, it may take an additional 3–5 business days for the credit to appear on your statement.
For any cancellation or refund inquiry:
Karpa Health LLC Email: hello@karpahealth.com Phone: (813) 590-4462 Address: Tampa, FL 33603